Payment Service Terms

LumoDrama (hereinafter referred to as "LumoDrama", "us", "we") provides a mixed‑content library including free ("Free") and paid ("Premium") digital content. Your access to specific content categories depends on your current account status and valid entitlements.

Only users with an active subscription may access paid content. Users must remain authenticated via their registered LumoDrama account to retain access to Premium content.

Within the valid subscription period, subscribers may stream all content in the LumoDrama library on‑demand for unlimited times. No additional viewing fees will be charged during the valid period.

To guarantee uninterrupted service, your subscription will auto‑renew for the same cycle length as your current subscription. Renewal fees will be charged at the prevailing rate within 24 hours prior to the expiry of the current subscription cycle.

You may terminate your subscription at any time. To avoid charges for the next billing cycle, you must cancel your subscription via "Order Management" at least 24 hours before the end of the current billing cycle. Upon cancellation, your Premium membership remains valid until the end of your current subscription period.

If you believe there is a billing error, please follow the steps below:

a. Contact Customer Support: You must contact us at lumodramaservice0001@gmail.com within 30 days from the transaction date. Please include the following information in your email:

• Your platform username or account information.
• Date, amount and order/reference number of the relevant transaction.
• Detailed reasons for your refund request together with supporting materials (e.g. screenshots, error descriptions).

b. Review & Processing: We will complete review and investigation within 15 working days upon receipt of your application and notify you of the outcome via email. If your refund application is approved, funds will be refunded to your original payment account. Actual processing time may vary subject to your payment service provider.

c. Late Claims: Refunds will not be granted for billing errors or refund requests reported more than 30 days after the transaction date.